Use Cases

Torrent Suite Software space on Ion Community

Determine the Fault Cause

If an analysis run fails, make the following checks:

1. Has the Ion PGM, Ion Proton , or Ion S5 sequencer completely transferred the data for the run? Go to the sequencer Data Management screen to verify complete data transfer. You can re-transfer the data if you are not sure it was completely transmitted.
2. Go to the Torrent Browser Data > Completed Runs & Reports tab and see that the file transfer was complete. Also, check if there are any error messages, such as User Aborted . Look for a status of Error or Pending.
3. If the report was generated, check if there are any messages on the report itself.
4. Click the Support link towards the bottom of the run report (above the Plugin Summary row of buttons). Click View the Report Log or Download the Customer Support Archive . You can send the customer support archive to your Ion Torrent contact for review.
5. If you cannot determine the cause of the fault, try restarting the run.

See Customer Support Archive for a description of the Customer Support Archive.